Cancellation, Payment & Refund Policy
Version 2026-09-14 ยท Published 14 September 2026
Who operates SparqServe
SparqServe is operated by Syed Saqlain Sayeed. Contact support and the privacy contact at syedsaqlainsayeed@gmail.com. We provide a marketplace connecting customers with independent local service providers called SparqServe Pros.
Before service begins
To cancel or correct an accepted request, contact support with the job reference and notify the Pro through the available agreed contact method. A self-service cancellation button is not yet provided. No automatic platform cancellation penalty is currently configured.
Visit fees and extra work
Visit fees must be disclosed in the offer. Whether a visit fee is payable when work does not proceed depends on the disclosed agreement, work actually performed and applicable rights. No hidden or retroactive fee is authorised by this policy. Parts or extra work need an express agreement; the current app does not record automated revised-price approvals.
Direct payments and receipts
Pay the selected Pro directly only after checking what is owed. Request a receipt from the Pro. SparqServe does not hold these funds or automatically refund them. Never pay an unverified support contact or share a bank OTP. App payment confirmation does not prove bank settlement.
Problems and refunds
Use Report a problem when available, or email support with the job reference, amount, date and a description. Do not include full card numbers, passwords or sensitive bank details. Refunds for direct payments require coordination with the recipient Pro or the relevant payment provider and remain subject to applicable law. Administrator cancellation or closure of a dispute does not itself transfer or refund money.
Resolution
Support reviews the information and may ask both parties for evidence or return the job for customer review. You retain applicable complaint, consumer and payment-provider remedies. There is no blanket no-refund rule or guaranteed refund timetable.
Questions and updates
Email support with the policy name and your question. Material changes will be announced through the service or an account communication where appropriate; fresh consent will be sought when required. These documents do not remove rights provided by applicable law.