Customer Terms
Version 2026-09-14 · Published 14 September 2026
Who operates SparqServe
SparqServe is operated by Syed Saqlain Sayeed. Contact support and the privacy contact at syedsaqlainsayeed@gmail.com. We provide a marketplace connecting customers with independent local service providers called SparqServe Pros.
Account eligibility and identity
You must be at least 18, provide accurate details and control the email you register. One email address is used for one account with one selected role, customer or Pro. Creating another role with the same email does not create a separate account. Protect your password and sign out on shared devices. Email verification is required for service actions.
Marketplace and availability
The platform helps customers request services and compare offers. Pros perform the service independently. Listings and approval do not guarantee qualifications, insurance, workmanship, availability, arrival time or a particular outcome. Check suitability for your specific work. Distance and arrival estimates are approximate.
Prices and payments
An accepted offer records its visit fee and service fee. Clarify inclusions, parts, taxes and exclusions before accepting. The current app keeps the agreed amount fixed; it does not offer an automated price-change approval flow. Do not treat an unapproved extra charge as accepted. Customers pay Pros directly. A payment confirmation in the app records the customer’s statement and does not process or independently verify a bank transfer.
Booking and arrival confirmation
Describe the issue accurately, choose a suitable Pro and ensure safe access to the location. Share the arrival code only when the selected Pro is present and you are ready for work to begin. Check work before confirming completion, and confirm direct payment only after actually paying. A code verifies the job handover; it is not proof of professional competence.
Complaints, cancellation and remedies
Read the Cancellation & Payment Policy. Report incomplete, unsafe or disputed work before confirming it. Support can review recorded job information. No clause excludes statutory consumer rights or lawful remedies, and no automatic refund is promised for payments received directly by a Pro.
Conduct and account restrictions
Do not impersonate others, post unlawful or abusive requests, submit fabricated offers or reviews, attempt unauthorised access, misuse personal data or manipulate payment confirmations. The operator may restrict accounts for suspected misuse or safety concerns and review appeals sent to support. Account restriction does not eliminate outstanding lawful obligations.
Responsibility and applicable law
Each party remains responsible for its own conduct and legal duties. The platform does not guarantee uninterrupted service or eliminate all physical, technical or financial risks. Nothing excludes liability or remedies that cannot lawfully be excluded. Indian law applies, subject to applicable consumer and data-protection rights and competent courts or authorities; these terms do not force customers to waive statutory forums.
Questions and updates
Email support with the policy name and your question. Material changes will be announced through the service or an account communication where appropriate; fresh consent will be sought when required. These documents do not remove rights provided by applicable law.